If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. There are three ways to issue eBay refunds. Most commonly, the seller will allow the buyer to keep the item that was in some way problematic or was not matching the description. How to Request a Refund on eBay on Your Own. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Select the item or transaction in question, Explain to the seller why you’re unhappy with the received goods. Hi, Buyer wants to return an item claiming the packaging is yellow and she does'nt like the fragance but states she has'nt opened the seal to smell the fragrance. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. Customer Service ... You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Are there certain things in your life that you would like to take care of, but you don’t have the know-how or lack the time or resources to do so? If you’ve come to a standstill with obtaining your partial refund on eBay, you can look into another solution. eBay’s Refund Policy. If the buyer had paid online via eBay checkout or an eBay invoice, their refund will be issued automatically. If you need to send an item back to the seller, there are a few different ways of getting it back to them. 13 min article; Return postage for buyers. 559259493011 19997. Our app will also cite relevant VISA and Mastercard codes and regulations that will help you secure the chargeback. 2 min article ; Get help if you bought as a guest. Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. Still, the Money Back Guarantee policy isn’t the same as a product warranty. The seller will then refund the buyer a part of the cost, i.e., issue a partial refund. Why are buyers allowed to get a refund for reasons like, "I didn't like it", It wasn't my size", I need something different". @glosgaz . With a volume of transactions so massive, it’s only natural that a certain number will go wrong. The return request doesnt give that option. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. Yes. Founded in 1995. eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. Sometimes, there might be an issue you’re unable to resolve with the seller. I opened a refund request the seller agreed but said I needed to close it for them to give the refund so I did, I think I trick, what can I do now. Your requests and cases. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Instead, you'll have the option to send a refund when you respond to the request or dispute. eBay Inc. is a multinational e-commerce giant headquartered in San Jose, California. This is not an impossibility since I do own a dog, but it is unlikely because the dress was taken directly from the bag I purchased it in and placed directly into a mailer. You can also find details of how your request is progressing in your Purchase History - opens in new window or tab. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). Delegate this task to DoNotPay, and you will receive your money back soon. Those are both examples of disputes that are governed by the Money Back Guaranteee, not examples of returns. I have no intention of paying her return post for a change of mind - but, considering she seems to know all the Ebay lingo, and the obvious false statements, Im suspicious she just went via the refund request route to try to make me pay for the return post as well. Founded in 1995, the company specializes in consumer-to-consumer and business-to-consumer sales through its website. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Sign in to see your requests and cases. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. Built on the back of world-class artificial intelligence technology, and described as the world’s first. Our product helps you protect your identity and bank account from cyber criminals. Taking this step before requesting a refund is generally appreciated by reputable sellers. DoNotPay is dedicated to solving the minor (and not so minor) issues and inconveniences that you are struggling with every day. Their refund policy protects you if you haven’t received your goods, or if they didn’t match the description in the listing. I have sold an item online the week before last, sent and provided tracking on ebay last Wednesday. Opened emails and there was an Ebay one advising me that I need to respond to the buyers claim for a refund by tommorrow or the case will be closed and a refund ordered. Ask eBay to step in, let us know and we’ll help resolve the issue. They told me I still can use PayPal or bank protection, however. Provide additional information and evidence as to why the case should be reassessed and solved in your favor. If the buyer used any other payment method, you'll have 10 days to refund them. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. There are many drawbacks to sharing your private information online, especially when you are not sure whether the website that asks you to do so is a reliable one. The first is to respond to a buyer's request for a return. ... Don’t make the mistake of beginning your refund, return, or exchange request with threats. Do I need to send the item back to the seller? Even if you (as a seller) don’t offer refunds, Enter the partial refund amount you are proposing to the buyer. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Requesting an eBay shipping label refund is actually very easy. When Customer Support decides a case in your favor, we'll send your refund to the PayPal email address you used to purchase the item. If you disagree with eBay’s decision after their. Answer the questions on the resulting page and you’ll get a link to report your case. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. It is harsh but we have also heard in the past of sellers who have simply contacted eBay who have then closed the case against the seller. Verify that this is the item in question. If you use an eBay returns label, tracking is automatically uploaded. 4 min article. Refund request Refund request Sep 25, 2020 12:43:40 PM. We’ll review the new information and get back to you with our final decision. You will have an opportunity to negotiate with the seller. Message 2 of 9 (341 Views) Reply. If you’ve come to a standstill with obtaining your partial refund on eBay, you can look into another solution. Our product helps you protect your identity and bank account from cyber criminals. Follow these steps to get your refund. Appeal eBay’s decision on a case for buyers. If you do not do so then eBay will probably refund and allow the buyer to keep the item on the basis that you do not want it back. Here is how to kickstart the process by yourself: Sign in to eBay; Go to Resolution Center; Select the I received an item that does not match the seller’s description option If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. On eBay, the seller has to offer a partial refund, which can only be done once a dispute has been opened, and then the buyer can accept it - you can't request partially yourself. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. Ship the original item back to the seller within five business days of requesting the replacement. You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. Offer a refund as a managed payments seller . Request an eBay Gift Card Refund the Harder Way. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. 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