For managed payments sellers, selling fees for managed payments sellers apply, including an international fee. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. All the buyer needs to do is open a case on PayPal to receive their refund. The seller will also pay for return postage.. Prev; 1; 2; Next; Page 1 of 2 . Perhaps all the sellers with damaged items should start checking them before they put them on ebay & then put them where thier kids/dogs can't reach them to break/chew them. it was well packed with fragile on the box. pillarboxred View Listings. who do I contact when the item I purchased was damaged in shipping? I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. She told me I had to contact post office which I did not was told the person who mailed the item needs to file a claim. The seller says its not his problem and i should contact the GSP? The buyer of my item claims it was damaged badly during shipping. Everything you need to know about shipping when listing your item, from shipping options and rates to estimated delivery dates. A common scam involves a fraudster purchasing a new item from eBay that they already have a broken version of. Frequently Asked Questions . After over a month of emails and calling them. When a seller lists an item for sale with an international shipping option (such as worldwide shipping), it may result in the item being sold to a buyer on an eBay site other than the seller's original listing site. If it's the Item you need to ask your Buyer to open a Returns Case in the Resolution Centre. eBay Labels is the easy way to handle shipping for your eBay sales. Do not waste your time and money calling ebay. Find the shipping label for the item and select Create claim under More actions. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. i sold a computer on ebay and the buyer says its not working. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Say something like: "Hello, thank you for purchasing the Starbucks mug. You might also get a shipping discount because the seller saves money by combining items. Seller charges. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. The buyer has advised me that the item has arrived damaged. Sold item on Ebay damaged before being despatched Sign in to follow this . When I packed the item it was in perfect condition and I … PLZ HELP!!! 2 min article ; Saving through combined shipping. Keep all the packaging and take photos of the damage. HOW or WHO do i contact them ? Registered: ‎18-01-2003. Please see UPAAA000000095986939 this is my global tracking number. I bought an item of eBay and it was damaged during shipment. Re: Item Damaged via Global Shipping Program. The item finally showed up a week later, and the buyer says it is damaged. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. I have no insurance on shipping. It was working when i sent it so it must have been something during the shipping process. Do this in the "Return Details" page and not the normal messaging system. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. Buyer opened a item damaged case in ebay and i have to respond. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. First of all, the item was misrouted somewhere in CA. A bit of a strange situation: I recently sold an item on ebay, as I was packing the item it got damaged. I sent off an ebay package to a buyer. See Partial refund guidelines. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Go to the Post Office with your receipt and claim compensation for the damage. In future there is always the option of refusing to take delivery if you suspect transit damage. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Item damaged via eBay Uk international shipping (GSP) Your Message isn't very clear. 2 min article ; Get help if you bought as a guest. She wants me to buy another dress and only pay shipping. You'll also be responsible for covering return shipping costs. Message 14 of 38 (5,382 Views) 0 Helpful Highlighted. Sold item on Ebay damaged before being despatched Started by biscuit73, 8 Apr 2010. Once they do escalate it, they will be given a timeframe by eBay in which they must return it to complete the claim. 35 posts in this topic. You Broke the Item WhenShipping, Discovered It Is Damaged, or Can't Find It . Posts: 1,615. There is no fee to join the Global Shipping Program, but some listing charges still apply to you and your buyer. Ask if they would like a replacement item from your store. Wait until the last day before the case is escalated … Your Selling Fees will be Refunded. If they go ahead with the claim, remain calm and polite but make it clear that the item was checked before sending and there was no damage. Followers 4. 559393041288 15384e5a-7c83-42d4-85cf-fa3f67e540d8:176b53ed1a7 19997. Take advantage of free shipping supplies. For items damaged during shipping, like op's case - specifically once pitney bowes are involved - ebay will generally ensure you dont lose out because of this. Fortunately, if the cancellation is the seller's fault and the seller can't ship the item, there are some workarounds. WHAT SHOULD I DO? Setting up your shipping options. The seller will also pay for return shipping.. Estimated delivery dates let you know when you can expect an eBay item to arrive. It only sold for $5 but shipping via Canada Post was $15 and that included insurance. Is the Item Damaged, or just the Packaging? If the item is returned used or damaged, you may qualify to issue a partial refund. If you can’t complete a sale with a buyer – for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong delivery address – you can cancel the transaction. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. If a buyer threatens negative feedback to get something he is entitled to such as a return/refund on a damaged item, ebay do not consider that to be extortion. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. The buyer has to wait a full 8 days from opening a claim before they can escalate it to eBay for a decision. looks like I've lost $400 and the will to ever use Ebay again. I live in NC and the buyer lives in CA. It was not damaged before it left my house, I have pictures to prove it. Contact the seller and see what course of action he would like you to take. Before you've sold your item. Item Damaged via Global Shipping Program. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. We are so sorry to … I have been instructed to open a case against the item and not against the sell and i at a lose as … An ebay item I shipped was damaged during shipping, do i have to refund or should buyer file claim with USPS? Read our full policy below for more details and specific requirements by listing category. You will have to Send an International Returns Label and Refund through the Case when you get the Item back. Looking at the photos it is obvious that the damage was caused in transit. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If they do not escalate it, you would be better to just sit tight and hope it will timeout if the buyer does not return the item. I cannot estibilish a clear contact with buyer. Learn about the range of shipping options that you can offer buyers. Fill out the claim form. I wrote to the … Learn more shipping carriers and services available through eBay Labels. Should I refund the buyer's money and go after Canada Post or is that the buyer's responsibility? First, message the buyer and explain. I shipped an item last week via USPS. Community Member. It was damaged during shipping. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. Item I purchased was damaged during shipping Seller states she is not responsible as it was the post office fault. Skip to main content. btw the comuputer is worth like $400 CAD She will not do this. Items arriving ‘damaged’ eBay’s Money Back Guarantee provides buyer confidence but has the potential to do the opposite for sellers since they are responsible for any item damage until it is delivered. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. I brought an item from a seller in the USA it's been delivered damaged to me in Australia. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. biscuit73 1 1 Berlin; Posted 8 Apr 2010. Report Inappropriate Content. The book was send through eBay shipping program so they are the person who posts it i understand. You do need to contact CS directly though, and ask to be put through to the gsp team who specialise in this thing. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. 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